jtween Privacy Policy
Protecting your personal information is our top priority — learn how jtween collects, uses, and safeguards your data.
Introduction and Scope
jtween is a premium online betting and casino platform for Bangladesh. We treat the privacy of our users with the utmost respect and importance. This privacy policy ("Policy") explains how jtween collects your personal information, what it is used for, and how it is kept secure.
This policy applies to the jtween website jtween.cam and all services, products, and mobile versions under it. By using jtween's services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy has been prepared in compliance with Bangladesh and international data protection laws and regulations. We reserve the right to update this policy at any time — you will be notified by email of any significant changes.
Data Collection
jtween collects your information in three main ways: (a) what you provide directly, (b) information generated automatically when you use our platform, and (c) information received from third parties.
2.1 What You Provide Directly
During account registration and use of our services, you may provide the following information:
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address
- National ID (NID) or passport details (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay account numbers or bank account details
- Security questions and answers
2.2 Automatically Collected Information
When you use jtween, our system automatically records the following information:
- IP address and device identifier information
- Browser type, version, and operating system
- Login and logout times and session duration
- Pages you visited and time spent on them
- Gaming history, bet amounts, and results
- Deposit and withdrawal transaction records
2.3 Information Received from Third Parties
At times we may receive information about you from identity verification services, payment processors, or technology partners. This information is used solely to ensure the security of your account and legal compliance.
Purpose of Data Use
jtween uses the information collected about you for the following lawful purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Ensuring login and account security
- Providing gaming services and bonuses
- Processing financial transactions (deposits and withdrawals)
3.2 Customer Support
- Providing support in Bengali via 24/7 live chat
- Resolving complaints and issues
- Sending important service-related notifications
3.3 Legal Compliance and Security
- Verifying age (allowing only those aged 21 or above)
- Preventing fraud, money laundering, and other illegal activities
- Complying with applicable laws and regulations
- Resolving disputes and completing audits
3.4 Platform Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Testing new services and features
We never sell your information. Sharing data with third parties only occurs in the limited and necessary circumstances described in Section 05 below.
Data Storage and Security
jtween uses industry-leading security technology to protect your personal information. Our security measures include:
- SSL/TLS Encryption: All data transfers are secured through 256-bit SSL encryption.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Two-Factor Authentication: An additional security layer for accessing your account.
- Firewall and Security Monitoring: 24/7 system monitoring and intrusion detection.
- Regular Security Audits: Periodic security testing conducted by third-party experts.
4.1 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained as required by legal obligations, dispute resolution, or fraud prevention.
Payment transaction records are retained for the period required under applicable financial laws.
4.2 Data Breach Notification
If a data breach occurs and there is a risk that your information has been affected, we will notify you at your registered email address as quickly as possible and inform the relevant authorities.
Sharing Data with Third Parties
jtween does not sell, rent, or commercially transfer your personal information. We may share information only in the following limited circumstances:
5.1 Service Provider Partners
Minimum necessary information may be shared with trusted technology and service providers required to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners may only use the information for their specified purpose and are bound to comply with our privacy standards.
5.2 Legal Obligations
We may be required to disclose information to authorities to fulfill court orders, government directives, or applicable legal requirements. In such cases, we will endeavor to notify you to the extent legally permitted.
5.3 Fraud and Security
Information may be shared with relevant agencies to prevent fraudulent activity, comply with anti-money laundering (AML) regulations, and ensure platform security.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you in advance in such circumstances.
Cookies and Tracking
The jtween website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your visit more convenient.
6.1 Types of Cookies We Use
- Essential Cookies: Strictly necessary for login sessions and security. The platform cannot function properly without these.
- Functional Cookies: Remember your language preferences, login details, and other settings.
- Analytics Cookies: Help us understand how pages on the site are being used, which is used to improve our services.
- Security Cookies: Used for fraud detection and account protection.
6.2 Cookie Control
You can control or decline cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
- Right to Restriction of Processing: In some circumstances you may impose restrictions on the processing of your information.
- Right to Data Portability: The right to receive the information you have provided in a structured, readily usable format.
- Right to Object: You may object to the processing of your information for specific purposes.
We aim to complete any valid request within 30 business days. For complex requests this period may be extended to 90 days and you will be informed of the reason.
Privacy of Minors
jtween is an adult entertainment platform — it is for those aged 21 and above only. We do not intentionally collect any information from those under the age of 21.
Age verification measures are applied at the time of registration. If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the relevant account will be closed.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes
jtween reserves the right to change or update this privacy policy at any time. For any significant changes, we will inform you in the following ways:
- A notification will be sent to your registered email
- A notice will be displayed prominently on the website
- The "Last Updated" date at the top of this page will change
If you continue using jtween after any changes, you will be considered to have accepted the updated policy. You are advised to review the policy periodically, especially when you receive a notification.
Contact Us
To ask any questions, raise concerns, or submit a request regarding your information related to this privacy policy, please get in touch with us:
- Live Chat: Use our live chat for instant support in Bengali, available 24/7
- Email: [email protected]
Our team is always ready to answer your questions. We make every effort to respond to privacy-related complaints as quickly as possible.
Need help?
Contact our privacy team — responses will be given in Bengali
Related Policies
Please also read our other important documents that apply to your use of our services: